Privacy Policy

This Privacy Policy explains how Andrew's Property Maintenance, LLC ("APM," "we," "us," or "our") collects, uses, and protects your personal information when you visit our website, contact us, request an estimate, or submit a form on Facebook, Instagram, or any other third-party platform we use to communicate with customers and prospective customers.

By using our website or submitting your information through any of our forms, you agree to the practices described in this Privacy Policy.

1. Who We Are

Andrew's Property Maintenance, LLC is a lawn care, landscaping, and property maintenance business serving Rensselaer County and Columbia County, New York, and Berkshire County, Massachusetts.

Mailing address: 482 State Route 43, Stephentown, NY 12168
Office / shop: 906 U.S. 20, New Lebanon, NY 12125
Phone: 518-733-0146 or 518-487-9424
Email: andrew@apm-lawncare.com

2. Information We Collect

We collect information that you voluntarily provide to us, including:

• Contact information — your name, phone number, email address, and ZIP or postal code.
• Project details — the type of service you are interested in, the property address (if you share it), and any notes you include with your request.
• Communications — the content of messages you send us by phone, email, text, or through any form on this website or on social media platforms such as Facebook and Instagram.

We may also collect limited information automatically when you visit our website, including your IP address, browser type, device type, referring website, and pages viewed. This information is used to understand site usage and improve our website.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and requests for estimates.
• Schedule and provide the services you request.
• Send you quotes, invoices, scheduling updates, and service-related communications.
• Send occasional updates about seasonal services, promotions, or news from APM, where permitted by law and only to people who have requested or consented to receive them.
• Improve our website, marketing, and customer service.
• Comply with our legal obligations.

4. Lead Forms on Facebook, Instagram, and Other Platforms

If you submit a lead form on Facebook, Instagram, or another third-party platform that we operate, that platform will share with us the information you provided in the form (typically your name, email, phone number, ZIP code, project type, and preferred call time). We use this information solely to respond to your request and to follow up about the service you indicated interest in.

The platform itself (for example, Meta Platforms, Inc., which operates Facebook and Instagram) handles your submission according to its own privacy policies, which you can review on the platform.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:

• Service providers — with vendors who help us run our business, such as scheduling and CRM tools, email and SMS providers, accounting and invoicing software, and website hosting. These providers are only permitted to use your information to perform services on our behalf.
• Legal requirements — when required by law, subpoena, or other legal process, or to protect the rights, property, or safety of APM, our customers, or others.
• Business transfers — in connection with a merger, acquisition, or sale of business assets, in which case your information would be transferred to the successor entity subject to this Privacy Policy.

6. SMS / Text Messaging

If you provide your phone number, you consent to receive service-related text messages from APM (for example, scheduling confirmations, follow-up about your estimate, and updates about your project). Message and data rates may apply. You can opt out at any time by replying STOP to any text message you receive from us.

7. Cookies and Analytics

Our website may use cookies and similar technologies to remember your preferences and to understand how visitors use the site. You can control cookies through your browser settings. We may use analytics tools (such as Google Analytics or Meta Pixel) to measure site traffic and the performance of our marketing. These tools may collect information such as your IP address, browser type, and the pages you visit. They do not, on their own, collect information that personally identifies you.

8. Data Retention

We keep your information only as long as is reasonably necessary to provide our services, communicate with you, and meet our legal, accounting, or reporting obligations. When we no longer need your information, we will delete it or anonymize it.

9. Your Rights and Choices

You can request to access, correct, or delete the personal information we hold about you by contacting us at andrew@apm-lawncare.com. You can also opt out of receiving marketing communications from us at any time by replying STOP to a text message, clicking unsubscribe in an email, or asking us directly.

If you are a resident of a jurisdiction with specific privacy laws (such as the EU, UK, California, or Virginia), you may have additional rights, including the right to portability, restriction of processing, and the right to lodge a complaint with a supervisory authority.

10. Children's Privacy

Our services and website are not directed to children under the age of 13, and we do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. Security

We take reasonable measures to protect the information we collect from loss, theft, misuse, and unauthorized access. No method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

12. Third-Party Links

Our website may include links to third-party websites or services that we do not own or control. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies before sharing your information with them.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be posted on this page; if we make a change that significantly affects your rights, we will provide additional notice (for example, by email).

14. Contact Us

If you have any questions or concerns about this Privacy Policy or about how we handle your information, please contact us:

Andrew's Property Maintenance, LLC
482 State Route 43, Stephentown, NY 12168
Phone: 518-733-0146
Email: andrew@apm-lawncare.com